Google Reviews can significantly impact a business’s reputation and online presence. It’s always great to have positive reviews on your Google My Business page, but negative reviews can have a negative impact on your brand’s image. Negative reviews can cause your business to lose potential customers and affect its online trustworthiness. If you are getting negative reviews or bad publicity on your business through Google Reviews, you can delete them. In this article, we will discuss how to delete google reviews (google bewertungen löschen) from your business page.

1. Respond to the review first

Before deleting a google review, you should respond to it first. If the review meets Google’s standards, it’s better to respond rather than delete it, as it shows you care about customer feedback. Try to have a polite and professional tone in your response, and offer to take the discussion offline if possible. If you can address the concern or improve the situation for the customer, it may be possible to get them to edit or delete their review themselves.

2. Flag the review as inappropriate or fake

If a customer’s review goes against Google’s review policies, you can flag it as inappropriate. Reviews that contain hate speech, racism, or fake content can be reported and removed from your Google My Business page. After flagging a review, Google will investigate and remove reviews that do not meet their policies. You can only flag reviews that violate Google’s policies, and not just because you don’t agree with the review.

3. Verify ownership of your business page

To delete Google reviews, you first need to have owner or manager access to your business page. You can check your Google account settings and see if you are the verified owner or manager of your business’ profile. If not, claim your business page and then verify your ownership. Once you have access, you can navigate to your business page’s reviews and see a list of all the reviews left by customers on your page.

4. Contact Google support

Sometimes, Google reviews that break the guidelines do not get removed immediately, even after reporting them. This is where you can contact Google support and ask for help. You can contact Google’s support team by filling out their support form and requesting assistance with removing inappropriate reviews. You can also check out their Google My Business support network, where other business owners and Google experts share best practices and offer solutions to common issues.

5. Take legal action as a last resort

If the Google review is damaging your business reputation, you can choose to file for legal action as the last resort. Before doing that, seek legal advice and weigh up the pros and cons. Filing for legal action is time-consuming, expensive, and may damage the business reputation further. Try to contact the customer who left the negative review and ask if they are willing to retract or edit their review before going down the legal route.

Negative reviews are part of doing business. While they can be damaging to your brand, it’s vital to respond to unhappy customers appropriately and professionally. Deleting Google reviews should be the last resort when responding, flagging, or contacting Google support is not possible. Maintaining your Google My Business page’s online reputation can take time, but it’s worth it for the long-term success of your business.